Privacy Policy

Effective Date: 06/01/2025

Temperature Rescue MI respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how information is collected, used, and shared when you visit our website or communicate with our business, including through phone, text, email, forms, or our AI receptionist service.

1. Information We Collect

We may collect the following types of personal information:

Contact Information

  • Name

  • Phone number

  • Email address

  • Service address

Service Information

  • Appointment requests

  • Service details you provide

  • Communication records

Website Usage Data

  • IP address

  • Device type

  • Browser information

  • Pages visited and interaction data

Call, Text & AI Receptionist Interactions

  • Recordings or transcripts of calls, texts, or chat messages submitted through our AI receptionist or contact systems for scheduling, customer service, quality assurance, and training.

2. How We Use Your Information

We use collected information to:

  • Schedule and manage service appointments

  • Respond to customer inquiries

  • Provide quotes and customer support

  • Improve services and customer experience

  • Confirm appointments and send service reminders

  • Process payments and invoicing

  • Monitor communications for quality assurance and training

  • Maintain internal records

3. AI Receptionist & Communications

We utilize an AI-powered receptionist to assist with:

  • Answering calls or messages

  • Scheduling and managing appointments

  • Collecting customer information necessary to provide service

Communications with our AI receptionist may be recorded or transcribed to ensure service quality, training, and operational accuracy.

All data collected by the AI receptionist is treated in accordance with this Privacy Policy and is never sold to third parties.

4. Information Sharing

We do not sell or rent your personal information.

We may share limited information with trusted service partners who help us operate our business, including:

  • Scheduling or CRM platforms

  • Payment processors

  • Communication service providers

  • Marketing or website hosting platforms

These vendors are bound to privacy standards and permitted to use your information only to perform services on our behalf.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no method of data transmission is 100% secure, we work to protect personal data from unauthorized access, improper use, or disclosure.

6. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to:

  • Improve website performance

  • Analyze visitor behavior

  • Customize site experience

You may choose to disable cookies through your browser settings.

7. Your Rights

You may request to:

  • Access the personal data we hold about you

  • Update or correct your information

  • Request deletion of your information (subject to legal obligations)

To make a request, contact us using the information below.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally. All updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

phone: (734)280-9235

email: info@temprescuemi.com